Thank you for shopping at krystalllewis.com. Please review our billing terms carefully before making a purchase.
1. Payment Methods
We accept the following payment methods:
- Credit and debit cards (Visa, MasterCard, AMEX)
- PayPal
- Bank transfer (for approved business accounts)
- Apple Pay / Google Pay (where available)
All payments must be completed at the time of purchase unless otherwise arranged.
2. Pricing and Currency
All prices listed on our website are in Australian Dollars (AUD) unless otherwise stated. We reserve the right to update prices at any time without prior notice, but changes will not affect orders that have already been placed and confirmed.
3. Invoicing and Receipts
Upon successful payment, you will receive a digital order confirmation and receipt via email.
For business customers requiring a GST-compliant tax invoice, please contact us or ensure your business details are entered correctly at checkout.
4. Billing Errors
If you believe you’ve been incorrectly charged, please contact us within 7 days of the transaction. We will investigate and resolve any billing issues promptly.
5. Order Cancellations and Refunds
- Orders can be cancelled before shipping for a full refund.
- Once your order has been dispatched, we are unable to cancel it.
- If your item is lost, damaged, or not as described, please see our Return & Refund Policy for resolution.
6. Fraud Prevention
For security purposes, we may request additional verification for large or suspicious transactions. We reserve the right to refuse any order suspected of fraud or abuse.
7. Subscription or Recurring Payments (if applicable)
If you subscribe to any recurring delivery or discount plan, your card will be charged on the scheduled billing date. You can cancel at any time prior to the next billing cycle.